返回目录：范文示例
Dear sir/madam,
Hi,this is xx. I've bought a XX(商品) for XX(价格) dollar from XX(商场名称) shopping mall on XX/XX/XXXX(日期).Today when I want to use it to XX, I was suprised found that it doesn't work at all.(这里可以加描述到底怎么636f7079e79fa5e98193366坏的)I brought it because I need to use it and now your good is useless. This causes a lot of inconvient for me.I want to know what are you going to do about this, and when can you fix this problem.
I hope I can hear from you soon, or I would think about using the legal solutions.
Yours sincerely,
XX
对应的知信件道：内
Dear customer service of Jingding,
I bought a refrigerator in the your proportion of double 11th.
Unfortunately, it didn’容t work properly. The frozen system didn’t work.
Therefore, I would like to ask you to change another same mode of refrigerator for me according to the customer right you issued.
My purchase reference is xxxxxxxxx.
I am looking forward to hearing from you.
Lihua.
Your Address
Your City, State, ZIP Code
(Your email address, if sending via email)
Date
Name of Contact Person (if available)
Title (if available)
Company Name
Consumer Complaint Division (if you have no specific contact)
Street Address
City, State, ZIP Code
Dear Contact Person or Organization Name):
Re: (account number, if applicable)
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number, or service performed) at (location and other important details of the transaction).
Unfortunately, your (product or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly; the service was not performed correctly; I was billed the wrong amount; something was not disclosed clearly or was misrepresented; etc.).
To resolve the problem, I would appreciate your (state the specific action you want: money refunded, charge card credit, repair, exchange, etc.). Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).
Sincerely,
Your name
Enclosure(s)
投诉信的目的是为了让对方了解你所碰到的问题，继而提出你对解决问题的e79fa5e98193e78988e69d83332要求与期待。因此在进行投诉信写作的时候，就要特别注意实事求是，要简明扼要、客观，不要夸大其词，小题大做。
投诉信写作的重点在于三点
对投诉问题的提出，一般是服务的问题或者商品质量的问题；
对投诉的主要理由的陈述；
你对解决问题的方案和提议，甚至解决问题不利的可能后果。
文章架构
手段：自我介绍+写作目的+引出投诉的内容
主体段落：详细说明投诉的具体问题、投诉原因，以及你所期待的解决方案，甚至是解决不利的可能后果等内容，要注意写作内容要客观、详实
尾端：总结内容，期待尽快解决问题并期待尽快的答复。
高分范文：
Dear Sir or Madam,
As one of your regular customers,I am writing to complain about the poor quality of the electric dictionary purchased in your on-line store.
The dictionary is really of great importance in the process of my English learning. Unfortunately,I found that there are several problems.To begin with,the dictionary operated well at first,but ten days later it began to make a lot of noise when opened.Inaddition ,some of the keys on the keyboard do not work.I strongly request that you can either send me a new one or refund me in full.
I really appreciate all your assistance in this matter.If you have any problem ,don't hesitate to contact me .I am llooking forward to your reply at your earliest convenience.
Sincerely yours,
ZhangWei
精品译文
亲爱的先生或女生：
作为你们商店的常客，我写这封信来投诉在你们商店购买的电子词典太差。
电子词典在英语学习中非常重要。但不幸的是，我发现有很多问题。首先，词典一开始没问题，但是十天后开机就会有噪音。而且有些键不好用。我强烈要求你们给我换一台新的或是给我全额退款。
我真的很感谢你在这件事的帮助。如果你有问题，不用犹豫和我联系，我期待你方便时给我回复。
闪光点剖析
voice v.表达
faulty adj.有故障的
entry n.条
pre-owened adj.二手的
defective adj.有问题的
refund v.退款
fail to 未能够做某事
be expected to 被要求做某事
prompt reply 迅速答复
Dear_____,
①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is _____（总体介绍）. ④In the first place,______（抱怨的第一个方面）. ⑤In addition, ______ （抱怨的第二个方面）. ⑥Under these circumstances, I find it_____（感觉） to _____（抱怨的方面给你带来的后果）.
⑦I appreciate it very much if you could _____（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by _____（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply.