商务英语道歉信

http://www.quazell.com/BusinessLetters/ltrrepldamg.html
常用句形
1. 建议（Give advice）:
* As far as I ‘m concerned, you would be wise to take the following action: …
* If you could …, I would …
Please allow me to suggest that …
* You may find it helpful to take GPS on your way.
2. 感谢（Gratitude）
* I would like to thank you for your kindness/ help/ support.
* I am grateful to you for…
* I appreciate it more than I can say.
* I can never thank you enough for what you did for us.
* It was kind and generous of you to do this for me.
* Many thanks for your kindness and hospitality.
* Thank you again for your kindness.
3. 道歉(Apology)
* Please accept my sincerest and deepest apology.
* I apologize most sincerely for…
* I am truly sorry to have done…
* Please forgive me…
4. 邀请(Invitation)
* It’s a pleasure for me to invite you to…
* We sincerely hope that you will make it.
* We would be honored to have you there with us…
* Would you …?

5. 同情（Sympathy）
*I can imagine how difficult this time must be for you, and I will give my support to you .
* You will not be alone and we are all with you.
6. 抱怨（Complain）
* I am writing to express my dissatisfaction with\at…
* I very much regret to have to inform you that…
* I feel something ought to be done about…
* I hope that the above situation will be improved as soon as possible.
* Your effort to provide good services will be highly appreciated by all.
* We will appreciated your willingness to make up for the loss.

7. 询问（Inquiry）
* I would like to request some information about…
* My first question is…
* I am greatly concerned about…

8. 结尾（Ending）：
* Again, I would like to express our warm thanks to you.
* I am looking forward to favorable reply at your earliest convenience.
* Thank you for your consideration and I will be looking forward to your reply.
Letters（信函）
（一）Application Letter（求职信）
Complimentary close（客套结束语）
If the letter begins with Dear sir, Dear Sirs, Dear Madam, Dear Sir or Madam, it will close with Yours faithfully. If the letter begins with (Dear + ) the receiver’s name, e.g. Dar Mr smith, it will close with Yours sincerely, which is less formal and often used between acquaintances or friends.
(二) Letter of Invitation (邀请信)邀请信中常用到的客套句式：I would like to invite…to…; Would you …; …hope you can come/join us; I look forward to your coming/early reply.
（三）感谢信的写作特点
收到别人赠送的礼物，或得到别人的某种帮助后，都应写信表示感谢。感谢信的特点是：时间及时、
简明扼要、着重事由、感谢真诚。
可套用的句式有：I would like to thank you for your kindness / supports; I’d like to express our sincere thanks for…; It was kind and generous of you to…。
（四）致歉信的写作特点
在日常生活中难免会出现一些差错。如失约、误解或损坏了别人的东西等。在这种情况下，应及时写信表示歉意，以e799bee5baa6e59b9ee7ad94338消除不必要的误会。道歉信与普通书信的格式基本相同，但应注意态度要诚恳，原委要解释清楚，措辞要委婉。也可以提出具体的弥补或者解决办法。
可套用的句式有：I must apologize for…; Please accept our apologies for the inconvenience / error; We offer our sincere apologies; I can assure you that…(there will be no more delays in the future); I regret that / to day that…。
（五） 常见的表达方式
通常用于告示和通知的表达及句型如下：
hereby 特此,兹 Teaching Affairs Office 教务处 General Affairs Office 总务处
Art exhibition 美术展览 an open English class 英语公开课
This is to announce that…兹通知
…company informs the public that… 公司谨向各界人士声明…

Dear Sir.

I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.

Best regards